CANCELLATION POLICY
📌 Cancellation Policy – Aesthetic Gen
We understand plans change!
At Aesthetic Gen, we aim to provide flexibility while ensuring smooth order processing. Please read our cancellation policy below:
✅ Order Cancellation Window:
-
You can cancel your order within 6 hours of placing it, free of charge.
-
After 6 hours, your order may already be in processing or shipped, and cancellation may not be possible.
✅ How to Cancel:
-
Simply WhatsApp us at [03310252821] or email us at [Shopaestheticgen@gmail.com] with your Order ID and request for cancellation.
✅ Orders Already Shipped:
-
If your order has been shipped, it cannot be cancelled. You may, however, refuse to accept the delivery. (Note: shipping costs may apply.)
✅ Custom / Pre-Order Items:
-
Orders for custom-made or pre-order products cannot be cancelled once processing starts.
🔁 Changes Instead of Cancellation
Want to change size, color or item?
Contact us within 6 hours – we’ll do our best to accommodate.
⭐ Our Promise
We strive to keep everything smooth and transparent. Your satisfaction is our priority. If you have any concerns, please reach out and we’ll assist you.