RETURNS & EXCHANGES

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 7 days from the date of delivery to claim for the return or exchange if 

The item(s) is faulty, damaged, or defective at the time of delivery.
The product/s must be unused, in the original packaging with labels and protective stickers attached.
The product received does not match the size ordered.

HOW DO I APPLY FOR THE RETURN?

You must notify us within 7 days of delivery by writing to help shopaestheticgen@gmail.com or by calling at 03310252821. At Aesthetic gen , we look at each dispute on a case-by-case basis and try to be fair to both parties.
The replacement will be sent in case of a defective/faulty/damaged item. You will be required to email photographic evidence of the defective item at help shopaestheticgen@gmail.com, within 7 days of purchase before any claims can be processed.
Please note that customers are responsible for the cost of returning the items to us but for our beloved customers we charges ZERO for sending you back .

WHEN WILL MY RETURN BE PROCESSED?

We aim to process all returns with 5-7 working days of receiving.

WHAT IS YOUR SIZE EXCHANGE POLICY?

In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to aesthetic gen by contacting us via email at help shopaestheticgen@gmail.com within 7 days of the delivery date.

The product/s must be unused, in the original packaging with labels and protective stickers attached.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

Exchange request is made outside the specified time frame.
The product is damaged because of use.
The product was tampered with.
Note: For further queries about exchanges and returns, please contact us at 03310252821 or email us at help shopaestheticgen@gmail.com

Note: In the case of Exchange, customers will be charged delivery costs. Moreover, Exchange Policy is not applicable in case of Graphic T-shirts, pop art t-shirt

Refund Policy:
We don't have any refund policy